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Fees and payment

Sessions are 50 minutes. The standard rate is £95 per session, with reduced per-session rates in blocks of four, twelve or twenty-four. Payment is made in advance — a session is only held once payment has cleared. Blocks can be ended at any time: attended sessions are charged at the standard £95 rate and the remainder is refunded.

Cancellation and attendance

For your first paid session you can cancel or move free of charge up to 24 hours beforehand. From your second session onwards the window is 48 hours. Inside that window, and for missed sessions, the full fee is charged. If I ever need to cancel, that session is rescheduled or refunded in full.

Confidentiality

What you bring to session stays between us. Notes are brief, kept securely, and are not shared with employers, family or partners. I work in clinical supervision as required by the BACP; your material may be discussed there anonymously.

Limits of confidentiality

There are narrow exceptions: serious and imminent risk to your life or someone else's, risk to a child or vulnerable adult, certain legal disclosures required by law, or a court order. Wherever possible I will talk to you first.

Records and your data rights

The Great Thriving LTD is the data controller (ICO registered). Health information is special category data, processed on the basis of your explicit consent and for the provision of healthcare. Records are retained for seven years after our final session and then deleted. You can request a copy, correction or erasure of your data at any time.

Working online

Sessions take place by secure video. Please join from a private space with a reliable connection. If we lose connection we will reconnect, or continue by phone. Sessions are never recorded.

The agreement as a whole

You can end counselling at any time; an ending session is usually helpful. I may suggest a different service if what you need falls outside my competence. Contact between sessions is for scheduling only.